Help Center
Frequently Asked Questions
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General
What is Zipportation?
Zipportation is a comprehensive transportation service provider specializing in corporate transportation, pharmaceutical deliveries, airport transfers, and non-emergency medical transportation. We prioritize reliability, safety, and customer satisfaction.
What services does Zipportation offer?
We offer four main services: Corporate Transportation for business travel, Pharmaceutical Transportation for sensitive medical deliveries, Airport Transportation for convenient airport transfers, and Non-Emergency Medical Transportation (NEMT) for healthcare-related travel needs.
How long has Zipportation been in business?
Learn more about our company history and experience by visiting our main website or contacting our customer service team.
Booking & Scheduling
How do I book a ride?
Click the "Book with Us!" button on our website to access our booking system. Provide your pickup and drop-off locations, desired date and time, and any special requirements. You'll receive confirmation immediately.
How far in advance should I book?
For airport transfers and pharmaceutical deliveries, we recommend booking at least 24 hours in advance. Corporate and NEMT services can often be arranged with shorter notice, depending on availability.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking up to 4 hours before your scheduled pickup time at no charge. Cancellations within 4 hours may be subject to a cancellation fee. Please refer to our Terms of Service for complete details.
What if I need same-day transportation?
For same-day requests, please contact our customer service team directly at 646-879-0914. We'll do our best to accommodate your needs based on driver availability.
Pricing & Payment
How is the fare calculated?
Fares are calculated based on distance, travel time, service type, and current demand. You'll receive an estimated price during the booking process before confirming your reservation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and digital payment platforms. Corporate accounts can arrange invoicing options.
Are there discounts available?
We offer discounts for corporate accounts, frequent bookings, and prepaid packages. Contact our sales team to discuss corporate rates and loyalty options.
Is gratuity included in the fare?
Gratuity is not included in the base fare. However, you have the option to add a tip during payment or after service completion.
Service Details
What's included in Corporate Transportation?
Corporate Transportation includes professional drivers, comfortable vehicles, reliable scheduling for business meetings and events, and flexible options for recurring travel arrangements.
How does Pharmaceutical Transportation ensure package safety?
Our pharmaceutical transportation service uses climate-controlled vehicles, trained drivers, secure packaging protocols, and real-time tracking to ensure all deliveries arrive safely and on time.
Do you offer airport wait services?
Yes. For Airport Transportation, we can arrange driver wait times if your flight is delayed. Rates for wait time can be discussed during booking.
What is NEMT (Non-Emergency Medical Transportation)?
NEMT provides transportation for patients to medical appointments, dialysis centers, physical therapy, and other healthcare facilities. Our vehicles and drivers are trained to assist passengers with mobility challenges safely and compassionately.
Safety & Reliability
Are Zipportation drivers background-checked?
Yes. All our drivers undergo comprehensive background checks, driving record reviews, and professional training before joining our team.
What if my driver doesn't show up?
In the rare event of a no-show, contact our customer service team immediately at 646-879-0914. We'll send a replacement driver and provide compensation according to our Terms of Service.
Are vehicles maintained and inspected regularly?
All Zipportation vehicles undergo regular maintenance and safety inspections to ensure they meet the highest standards of reliability and passenger safety.
Do you have insurance coverage?
Yes, all vehicles are fully insured with comprehensive coverage. Our insurance meets or exceeds industry standards for passenger safety and protection.
Accessibility & Special Requests
Do you provide wheelchair-accessible vehicles?
Yes, we have wheelchair-accessible vehicles available for passengers who require them. Please note this in your booking, and we'll ensure an appropriate vehicle is assigned.
Can I bring a service animal?
Absolutely. Service animals are always welcome in our vehicles at no additional charge.
What if I need special assistance during my ride?
Please provide details about special requirements during booking. Our drivers are trained to assist passengers with mobility challenges, and we work to accommodate reasonable requests.
Do you offer rides for groups or multiple passengers?
Yes, we can arrange transportation for groups. Contact our customer service team to discuss your specific needs and pricing for group bookings.
Refunds & Complaints
What is your refund policy?
Refunds are available for cancellations made 4 or more hours before your scheduled pickup. For issues with service quality, please contact us within 24 hours of your ride for resolution consideration.
How do I report a complaint or issue?
Contact our customer service team at 646-879-0914 or through our website. We take all feedback seriously and will investigate and respond to your concern within 24 business hours.
What if I left an item in the vehicle?
Contact our customer service team immediately with your booking details. We'll help locate your item and arrange for its return.
Terms & Legal
Where can I find the full Terms of Service?
What is your privacy policy?
We take your privacy seriously. Your personal information is used solely for transportation services and will never be shared with third parties without your consent. See our full privacy policy for details.
Still Have Questions?